Cancellation Policy

At Pure Leisure Rentals, we are committed to offering guests a transparent, secure, and reliable booking experience. All of our vacation rentals are managed by Pure Leisure LLC, a professional short-term rental and property management company based in California. This policy explains how cancellations, modifications, and refunds are handled depending on the selected rate plan and payment method.

Booking Channels, Payment Methods and Cancellation Terms

All reservations for our vacation rentals are processed exclusively through Airbnb.com, Booking.com and VRBO.com. Guests can choose between two verified and secure payment options, both fully protected by the booking platform used for the reservation.

1. Booking Platform Payments

Guests complete the payment directly with the booking platform. The booking platform collects and securely holds the payment until the guest completes their stay. After checkout, the payout is released to Pure Leisure Rentals. An additional 10% service fee charged by the platform covers payment handling, booking protection and customer support.

Booking Platform Rate Plans and Cancellation Terms

• Guests pay a deposit equal to the first night’s stay at the time of booking.
• The remaining balance is charged on the check in date.
• Free cancellation is available up to 7 days before check in.
• If canceled within 7 days of check in, the first night’s stay will be charged as a cancellation fee.
• Refunds and cancellations are processed directly by the booking platform according to its policies and timelines.

This option ensures full platform protection and automated, verified transactions.

2. Direct Host Payments

All communication and booking confirmation remain within the booking platform’s official message system to ensure transparency and compliance with each platform’s hosting guidelines. Guests receive a secure payment link, generated by our team and sent through the booking platform chat and by email.

• A variety of payment methods are available, including credit card, debit card or bank transfer.
• After successful payment, guests automatically receive a digital invoice and payment receipt.
• This payment option continues to be covered by the booking platform’s guest protection policy, since all records and communications remain within the verified platform.
• Guests who select this option benefit from lower rates, because booking platform payment handling fees do not apply.

Host Rate Plans and Cancellation Terms

A. Genius Rate

• Guests receive up to a 15% discount compared to the Standard Rate.
• A deposit equal to the first night’s stay is required within 30 days before check in.
• The remaining balance is charged on the check in date.
• Free cancellation is available up to 7 days before check in.
• For cancellations made within 7 days of check in, a cancellation fee equal to one night’s stay will apply.
• Refunds, when applicable, are issued to the original payment method within 1–3 business days after approval, and banks generally apply funds within 5–10 business days.

B. Promotional Rate

• Guests receive up to a 35% discount compared to the Standard Rate.
• Full payment is required within 30 days before check in to confirm the reservation.
• Free cancellation is available up to 7 days before check in.
• Cancellations made within 7 days of check in are non refundable.
• In exceptional cases, Pure Leisure Rentals may offer a one time courtesy date change, based on availability, without issuing a refund.

Important: Please review all payment and cancellation terms displayed on the booking platform before finalizing your reservation. By confirming a booking, guests acknowledge and agree to these terms.

3. Modifications to Reservations

A. More Than 7 Days Before Check-In

• Guests may request a date change or property change up to 7 days before check-in, subject to availability.
• Any rate difference resulting from the modification will be charged or refunded accordingly.

B. Within 7 Days of Check-In

• Reservation changes made within 7 days of arrival are subject to approval and may incur additional fees depending on availability and occupancy.

4. Early Departures and No-Shows

• Early Departure: Guests who check out earlier than scheduled will not receive a refund for unused nights.
• No-Show: Guests who do not arrive on the check-in date will be charged for the first night’s stay, and the remainder of the reservation will be canceled automatically.

5. Force Majeure

In the event of natural disasters, travel restrictions, or other unforeseeable circumstances beyond the control of Pure Leisure Rentals, cancellation and rescheduling requests will be reviewed on a case-by-case basis. Whenever possible, guests may be offered a future-stay credit or a partial refund, depending on the situation and operational feasibility.

6. Security Deposit

• Some vacation rentals may require a refundable security deposit, which will be clearly indicated on each listing.
• The deposit covers potential damages, missing items, or excessive cleaning fees.
• If no issues are reported after checkout, the deposit is refunded within 3 to 5 business days to the original payment method.

7. Refund Processing Timeline

• Refunds are initiated within 1 to 3 business days after approval.
• Funds typically appear in the guest’s account within 5 to 10 business days, depending on the guest’s bank or card issuer.
• Refunds are always issued to the original payment method used for the booking.

8. Important Notes

• Guests should carefully review the cancellation terms displayed on the Airbnb.com or Booking.com listing before completing their reservation.
• By confirming a booking, whether through these platforms or via a secure payment link, guests acknowledge that they have read, understood, and accepted this policy.
• All payments are processed through verified, secure systems and remain covered by the same guest protection standards provided by the booking platform used for the reservation.
• For complete details regarding your stay, including all applicable terms, conditions, and responsibilities, please refer to our Rental Agreement. We recommend downloading and reviewing this document prior to your stay for full transparency and understanding of our policies.

Policy Changes

Pure Leisure Rentals reserves the right to modify this Cancellation Policy at any time. Guests will be notified of any significant changes in advance. By booking with Pure Leisure Rentals, you agree to adhere to this Cancellation Policy.

Contact Information

Pure Leisure Rentals
725 Arizona Ave, Santa Monica, CA 90401
📧 contact@pureleisurerentals.com
📞 +1 (424) 424-2122
🌐 www.pureleisurerentals.com