Cancellation Policy

At Pure Leisure we aim to provide our guests with a seamless and enjoyable booking experience. We understand that plans can change, and this Cancellation Policy outlines the terms and conditions under which reservations can be modified or canceled.

Cancellation Policy by Rates

• Standard Rates: Guests can cancel their reservation free of charge, and no refunds apply to these rates as no advance payment is required.
• Early Booker Rates: Guests can cancel their reservation at no charge up to 7 days before arrival. Cancellations made within 7 days of arrival will incur a charge equal to the first night’s reservation cost.
• Promotional Rates: Guests may cancel their reservation free of charge up to 7 days before the check-in date. Cancellations made within 7 days of check-in are non-refundable.
• Refunds: All refunds will be processed within 3-5 business days to the original payment method.

Important Note
We strongly encourage guests to carefully review the cancellation terms listed on the booking platform before finalizing their reservation.

Modifications to Reservations

• Modifications Made More Than 7 Days Before Check-In:
  • Guests can modify their reservation dates or property selection up to 7 days before the check-in date without penalty, subject to availability.
  • Any difference in the rate resulting from the modification will be charged or refunded accordingly.
• Modifications Made 7 Days or Less Before Check-In:
  • Modifications to reservations within 7 days of the check-in date are subject to approval and may incur additional charges.
  • Changes are subject to availability and the discretion of Pure Leisure.

Early Departures and No-Shows

• Early Departures:
  • Guests who depart earlier than the scheduled check-out date will not receive a refund for the unused nights.
  • The full reservation amount will be charged.
• No-Shows:
  • If a guest does not check in on the scheduled arrival date, we will charge the first night’s reservation fee.

Force Majeure

• In the event of unforeseen circumstances such as natural disasters, government actions, or other emergencies beyond the control of Pure Leisure, cancellations or modifications may be accommodated.
• Refunds or credits for future stays will be considered on a case-by-case basis.

Security Deposit

• Requirement:
  • Some properties may require a security deposit. This information will be clearly mentioned at the time of booking.
• Refund:
  • The security deposit is a refundable amount held to cover any potential damages or excessive cleaning fees during your stay. If required, details about the deposit amount and the refund process will be provided in your booking confirmation.

Contact Information
Address: 725 Arizona Ave, Santa Monica, CA 90401
Email: contact@pureleisurerentals.com
Phone: (424) 424-2122

Policy Changes
Sun Solution Rentals reserves the right to modify this Cancellation Policy at any time. Guests will be notified of any significant changes in advance. By booking with Sun Solution Rentals, you agree to adhere to this Cancellation Policy.

Downloadable Rental Agreement
For more detailed terms and conditions regarding your stay, please refer to our Rental Agreement. This document outlines all the necessary information and policies related to your booking. Download it for your reference and review before your stay..